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Returns Policy
PC Nextday Returns Policy
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Unwanted Goods |
- You may return unwanted goods to us if they are returned within 7 days of having been delivered. It is a pre-condition to our acceptance of these unwanted goods that they are returned in an unused condition, complete, unopened and in re-saleable condition. It will be your responsibility to pay for the carriage cost of returning the goods to us;
- In order to return the goods to us you must first obtain a Return for Material Authorisation (RMA) number from our customer services department. This can be obtained by e-mailing customerservices@pcnextday.co.uk stating the invoice number and the reason for returning the goods;
- The return will be authorised once the RMA number is issued and you should then return the goods. It is your responsibility to ensure that the goods reach us safely and in satisfactory condition. We recommend that you take out insurance cover and that the goods should be sent by recorded or registered post or with a reputable carrier. We cannot accept liability for goods that are damaged in transit and would recommend that you ensure that the goods are sufficiently packaged to prevent this happening;
- Goods must be returned to PC Nextday Limited, Unit 19 Glacier Buildings, Brunswick Business Park, Liverpool, L3 4BH;
- Refunds will be credited to your Account by the original method of payment but you should allow 5 working days for the refund to be fully processed.
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Damaged or Incorrect Goods |
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Should you receive goods which have been damaged during transit or if they do not corespond with the description of the ordered goods then you should e-mail our customer services department at customerservices@pcnextday.co.uk within 7 days of the invoice date;
- The customer services department will issue a RMA number and depending on the circumstances, a replacement will be dispatched to you and the damaged or incorrect item will be collected on delivery;
- We cannot accept liability for goods that are damaged in transit that we collect from you on delivery and would recommend that the goods are sufficiently packaged to prevent this happening;
- Goods must be returned to PC Nextday Limited, Unit 19 Glacier Buildings, Brunswick Business Park, Liverpool, L3 4BH;
- In the event that you do not wish us to replace the goods then you may return the same and we will issue you with a full refund. You should note that a full refund will only be issued if the goods that are returned are in an unused condition, complete, unopened and in a re-saleable condition. (You should include all drivers, manuals, cables and any free software included in the original delivery).
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Return Where There is a Warranty |
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In the unlikely event of goods being defective we have established a returns procedure which has been set up to cause you the least possible inconvenience:
- You should initially contact our technical support staff by e-mail on technical@pcnextday.co.uk who should in the first instance be able to confirm whether or not the goods are faulty. It may be that you are referred to the manufacturer of the goods and in such instance they will deal directly with you. We will advise them of all necessary contact information;
- If the faulty goods need to be returned to us an RMA number must first be obtained from our customer services department by e-mailing customerservices@pcnextday.co.uk advising them of the invoice number and a description of the actual fault in the goods;
- When the RMA number is issued you will also be informed of the best method for delivering the goods to us. The method of delivery that we recommend for the delivery of the goods will depend on the type of goods. If we are arranging to collect the goods then you must make sure that the goods are complete and sufficiently packaged for transit. Unfortunately we cannot specify the time of collection. If the onus is placed on you to return the goods to us, then we recommend that appropriate insurance cover be taken out and that the goods are sent either by recorded or registered post or by a reputable carrier. Where appropriate we will refund you the cost of delivery;
- We cannot accept liability for goods damaged in transit so it is necessary that you package the goods satisfactorily to prevent this occurring;
- The RMA number should be clearly marked by you on the outside of the package as well as including a description of the actual fault as this will speed up the returns process. Upon receipt of the goods they will be tested for the reported fault. If the goods are found to be faulty a replacement will be sent to you. However, if the goods are tested and found to be in working order, then they will be returned to you and you will be responsible for the cost of carriage;
- Faulty goods can be returned for a full refund within 28 days of the delivery date. A full refund will only be issued if the goods are returned, complete and you should include all drivers, manuals, cables and any free software included in the original delivery. We reserve the right to charge a reasonable handling charge if the goods prove to be non-defective after testing;
- Goods must be returned to PC Nextday Limited, Unit 19 Glacier Buildings, Brunswick Business Park, Liverpool, L3 4BH.
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Dead On Arrival |
If the goods fail within our “dead on arrival“ (DOA) period of 14 days, a replacement product will be offered to you.
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Do Not Bring Goods Back in Person |
Please note, as we are an Internet based company, we do not have a retail outlet. Therefore all goods must be returned via Royal Mail or a Courier Service. We do not have the facility open to the public to receive returned goods.
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